LONDON (AP) 鈥 Concerns from regulators about the dominance of Amazon and Microsoft in Britain鈥檚 cloud computing market have triggered an investigation into the competitiveness of the key industry.
The U.K. communications regulator Ofcom said Thursday that its yearlong study of the cloud communications services market found features that could limit competition. British businesses face barriers when they try to switch or use multiple cloud suppliers, it said.
uses data centers around the world to store photos and emails or run software. It has become a vital service for many businesses, which turn to cloud providers to avoid the cost of buying expensive equipment and real estate to .
Ofcom asked the U.K. antitrust watchdog, the Competition and Markets Authority, to take a closer look at the 7.5 billion-pound ($9 billion) cloud market. The watchdog said it was opening an in-depth investigation that's expected to wrap up by April 2025.
鈥淪ome U.K. businesses have told us they鈥檙e concerned about it being too difficult to switch or mix and match cloud provider, and it鈥檚 not clear that competition is working well,鈥 Ofcom鈥檚 director responsible for the market study, Fergal Farragher, said in a press release. 鈥淪o, we鈥檙e referring the market to the CMA for further scrutiny, to make sure business customers continue to benefit from cloud services.鈥
Ofcom said it was concerned about the position held by Amazon and , which together account for 70% to 80% of the cloud market. Google trailed behind with 5% to 10% of the share, and smaller players make up the rest.
Amazon Web Services, the online retail giant鈥檚 cloud computing business, said it disagrees with Ofcom鈥檚 findings, which it said 鈥渁re based on a fundamental misconception of how the IT sector functions, and the services and discounts on offer."
鈥淭he cloud has made switching between providers easier than ever. Any unwarranted intervention could lead to unintended harm to IT customers and competition," the company said in a statement.
Both companies said they would work constructively with the CMA.
鈥淲e are committed to ensuring the UK cloud industry remains innovative, highly competitive and an accelerator for growth across the economy," Microsoft said in a statement.
Ofcom said it was concerned about fees, technical barriers and discounts that could discourage customers from changing or using more than one provider. The CMA said it would investigate whether competition is working well and what needs to be done if it isn't.
